When visiting AllSaints.com for the first time, a cookie (a piece of data stored by our website within a browser) will be stored on your computer.

Cookies were designed for websites to remember things, which means AllSaints will 'know' that you have visited us before. This means that our site will automatically know which currency you prefer to shop in and in some cases the contents in your 'basket' will be saved.

Cookies also store information regarding your shopping journey, enabling us to understand your preferences, so we in turn can display more relevant content to you. It is important to know that they do not store personal information, carry viruses or are able to harm your computer; they are just a means of tracking your journey on site, no different to our CCTV in store.

Cookies are an essential part of the checkout process and without them being enabled, you as the customer, will not be able to add items to your bag or purchase at the checkout.

In short, without opting into allowing cookies to be downloaded onto your PC, your on-line shopping experience will be extremely basic. A case of 'you can look but can't touch' because you'll only be able to view our products and not have the luxury of buying your favourite items.

In order for AllSaints to provide customers with the best possible shopping experience, you'll need to accept these cookies. As previously stated, our cookies don't store any personal account or payment information; they merely allow you and your actions to be remembered through your website journey.

If you choose not to allow an AllSaints cookie onto your browser, it makes our job of providing you with the styles you want impossible! Say you put a graphic tee in your basket, and then navigate to the jeans category; the website would refresh your bag as empty as it would have no memory of the previous action taking place, extremely frustrating but easy to prevent!

We also use cookies to analyse the running of our site. Every major online retailer will use analytics in one form or another to help report site performance. They show us areas of the site which may be under-performing; causing us to investigate any issues and develop enhancements which improve your shopping experience.

Being able to measure your journey and show us the most visited products will enable us to predict required stock levels for the next season or prompt stock re-orders. So hopefully with a little help from an AllSaints cookie, the size you need will always be on-line.

AllSaints want to offer you as much visibility regarding cookies as possible, so we have provided a list of 1st and 3rd party cookies below. Just to clarify, 1st party cookies are served from the AllSaints website, 3rd Party cookies are provided by some of our service providers, partners or external companies (eg. facebook)

1st Party Cookies

3rd PARTY COOKIES

Not all cookies on AllSaints.com are related to us. If you visit a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so check with these third-party websites for more information.

The business partners that may set cookies on AllSaints.com include:

AddThis
Criteo
Facebook
Firefox
Google
Paypal
Ignition One
Twitter
Webtrends
Vimeo

As we do not control cookies set by our external companies, please visit the relevant website to find out more information. If you'd like more information about cookies in general and how to manage them visit www.allaboutcookies.org

In order for you to be able to shop on the AllSaints website, cookies must be selected. We know that you have picked our site to enjoy and ultimately buy our exciting range of clothes, and without accepting our cookies, we won’t be able to get you through checkout and have your favourite styles sent out.

Help make your shopping experience the best it can be.

To enable cookies on a PC, select the 'help' tab at the top of your browser, and then select the 'about' option. To enable on a Mac, the apple menu needs to be opened whilst the browser window is open; then select the 'about' option.

As soon as your order has been shipped we will automatically send you confirmation via email/text including your tracking number.

You will receive your UPS tracking number on your shipping confirmation email.

You can track the item by calling them on 1-800-742-5877. Alternatively you can visit www.ups.com

Please ensure that you allow 24 hours for this number to become active.

Our standard shipping service is free to all address within the United States, Canada, Puerto Rico, Guam and Hawaii

International shipping to all other countries is priced at $35.

For all orders over the value of $350 international shipping will be free. Please visit our shipping section for further details.

Standard shipping times for US and Canadian addresses is between 5 - 7 days. International shipping times are between 6 - 8 days.

For further information please visit out shipping page.

Due to the volume of orders placed during our seasonal sales and periods of promotional activity, including Holiday Season, our standard delivery time is 5-7 working days for US deliveries and 5-7 days for International deliveries.

Our standard refunds and exchange policy still applies.

Please refer to our Delivery page for full Terms & Conditions.

Unfortunately we do not deliver to P.O. Boxes due to security reasons.

The cost of our standard shipping service to the United States, Canada and Mexico is free.

Deliveries will be made within 5-7 working days after placing your order. Please note that working days do not include Weekends or Public Holidays.

All our shipments are sent via UPS. You will be notified of your parcels tracking number once the item has been shipped from our warehouse and you can track your items progress through UPS.com.

Please refer to our Terms and Conditions section for full details.

The cost of our Next Day Shipping is $25.00

Please note that the cut off time for this service is 3pm (EST).

If you order by 3pm Monday - Thursday, you will receive your goods the next working day. Orders placed after 3pm on Thursday, and before 3pm on a Friday will be delivered on Monday. Orders placed after this time up until 3pm on Monday will be delivered on Tuesday.

Please note that our Next Day shipping service is only available to continental US Zip codes and excludes Alaska, Hawaii and Puerto Rico.

All orders placed with AllSaints using our express shipping services require a signature upon delivery.

Please note during busy periods such as seasonal sale and Christmas, shipping may take longer. Additionally, orders placed on public holidays will be processed the following working day.

The cost of our US Two Day Shipping is $15.00

Please note that the cut off time for this service is 3pm (EST).

If you order by 3pm Monday - Thursday, you will receive your goods within two working days. Orders placed after 3pm on Thursday, and before 3pm on a Friday will be delivered on Tuesday. Orders placed after this time up until 3pm on Monday will be delivered on Wednesday.

Please note that our Next Day shipping service is only available to continental US Zip codes and excludes Alaska, Hawaii and Puerto Rico.

All orders placed with AllSaints using our express shipping services require a signature upon delivery.

Please note during busy periods such as seasonal sale and Christmas, shipping may take longer. Additionally, orders placed on public holidays will be processed the following working day.

Unfortunately, we are unable to ship to APO and FPO addresses at this time.

Typically, we do not require a signature when we deliver your package. However, there are instances when the UPS driver may decide to choose this option, which is at their discretion.

Please note if your parcel is damaged upon arrival then we recommend you refuse delivery and contact our Customer Services Team to let them know.

Please note that recipients outside the US and Canada will be responsible for any import duties, clearance or brokerage fees and handling charges. Any customs duties are charged once the parcel reaches its destination country and must be paid by the recipient of the parcel.

Unfortunately we have no control over these charges nor can we advise on the cost. Please contact your local customs authority in order to determine this.

All tax charges are based on state and local tax laws and tax rates for the delivery address you have supplied and will be calculated at the checkout page. If you return an item for a refund you will also receive a refund for the taxes that were applied to that item.

Where required, tax will also be applied to shipping and handling costs. Please note you will not receive a refund for taxes against shipping costs once the order has been shipped.

Unfortunately we are unable to ship orders to any of our stores due to security reasons.

If you are unsure of whether or not an item is suitable please note that we offer free Standard Delivery and a refund if returned to our Website Returns address within 14 days of receipt.

Please refer to our Returns page for full Terms & Conditions.

We offer a full refund on all online purchases returned to us in the condition in which they were sold within 14 days from the date they were received (items must be postmarked within this time frame) and offer an exchange, or gift card when an exchange has not been requested, on all garments returned within 28 days from receipt.

Any items returned for refund after 14 days but still within 28 days will be issued with a gift card for the paid value of the garment.

Items returned after 28 days will be refused and returned to you.

Returns are usually processed within 48 hours of receipt. However, please note that during busy periods such as seasonal sale and Holidays processing may take longer.

Please note that we can only exchange the same items for a different colour or size, if a different item is required a separate order will have to be made.

Online purchases can be exchanged or returned for a store credit at any US AllSaints standalone stores (excluding any outlets or pop-up shops) within 28 days. Please note that certain exclusions may apply for archive items that the stores no longer carry in stock.

For full details please refer to our Returns page for full details.

Please refer to our Returns page for information how to return an item(s) to us.

If you are unable to access your account please call our Customer Care Team on 1-877-840-1294 where an advisor will be happy to assist you.

Please check your tracking number to ensure that your return package has been signed for at our Website Returns address.

If it has been over 48 hours please contact our Customer Care Team on 1-877-840-1294 where an advisor will be happy to assist you.

If your item is yet to be signed for or you do not have a tracking number please contact the relevant carrier you have chosen to return your item(s) with.

If you were expecting an exchange and have instead received a refund this may be because we were unable to exchange the item.

In instances such as this we would automatically issue you with a refund to ensure you have the funds to reorder.

If you have received an exchange when you requested a refund please contact our Customer Care Team on 1-877-840-1294 where an advisor will be happy to assist you.

You will be refunded to your giftcard first.

Please ensure you are checking the account you used to place your order originally and allow up to 5 working days for your account to be credited.

For further enquiries please contact our Customer Care Team on 1-877-840-1294 where an advisor will be happy to assist you.

Please contact our Customer Care Team on 1-877-840-1294 where an advisor will be happy to assist you.

No, you can still order with us by using our Guest Checkout option.

However, setting up an account will allow you to track your parcels and manage your orders and your order history.

We will also keep your address details within your account making it faster to checkout.

You can also build your own personal wish list and, if you choose to do so, you will be joined onto our mailing list to receive up and coming styles and promotions.

It is easy to create your account just click here and follow the on screen instructions

If you have forgotten your password on your account click here and enter your email address, we will then send you a new password.

After this you can change your password to one you will remember, simply go into your account information and tick the box to change it.

Please refer to our Size Guide for full details of our sizing.

Please refer to our Care Guide for washing instructions and full details on how to care for your garment.

To hear about future promotional activity please sign up to our mailing list. This option can be found in the bottom left hand corner of our home page.

You can also become a fan on Facebook and follow us on Twitter.

Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.

Here at AllSaints we try to be as detailed as possible with our descriptions.

If an item is now sold out and you require further advice please contact our Customer Care Team on 1-877-840-1294 where an advisor will be happy to assist you.

We currently accept the below payment methods.

Visa, Mastercard, American Express, Maestro and Paypal.

You can also purchase using our AllSaints gift cards. To find out more or to buy a gift card please Click Here.

Please select the option 'I have an AllSaints giftcard and would like to use it for this order' at the checkout stage of you transaction and enter the information required.

Yes you can, however you will need to contact our Customer Care Team on 1-877-840-1294 where an advisor will be happy to assist you.

Please enter the promotional/discount code at the 'shopping bag' stage of your transaction ensuring you click apply.

You can use your gift card in any AllSaints standalone stores, excluding concessions and international stores, or alternatively you can purchase online.

For full terms and conditions on our gift cards please Click Here.

You may cancel an order at any time up until the point of when the goods are being dispatched, after which you will need to return the items to us, in order to receive a refund. Please refer to our Terms and conditions page for further details. To cancel an order you must contact our Customer Services team on 1-877-840-1294.

You can change your account details in the 'Your Account Details' section of your account.

You are also able to view your orders, manage any giftcards, your AllSaints MasterCard and your Address Book.

Unfortunately we are unable to advise when and if items are due to come back into stock.

If your size is simply out of stock on www.ca.allsaints.com, please sign up to our 'out of stock' email updates which can be found below the sizes left in stock.

Please note that we are able to advise on if your local store has availability.

Please call our Customer Care Team on 1-877-840-1294 where an advisor will be happy to assist you.

Unfortunately we are unable to action customer transfer requests.

If you are unsure of whether or not an item is suitable please note that we offer free Standard Delivery and a refund if returned to our Website Returns address within 14 days of receipt.

In the unlikely event that an item(s) from your order is unavailable, it will NOT be substituted for an alternative product and you will not be charged for the item.
If you would like to speak to a customer services advisor please go to our help page.

If you are unable to find the information you're looking for and require further assistance please contact our Customer Services Team on 1-877-840-1294* where an advisor will be happy to assist you.

Our AllSaints Advisors are on hand 24 hours a day, seven days a week to assist you with your query**.

Alternatively, please contact us using the help page form here or email us at askus@allsaints.com. We aim to respond to all emails within 12 hours and welcome all feedback.

Any written correspondence can be sent to the below address:

Customer Services
AllSaints USA, Ltd
150 Raritan Center Parkway
Edison, NJ 08837

*Calls to our US customer services number are toll free from US domestic landlines. Calls from international numbers and from cell phones may cost more.
**Our 24/7 service may be temporarily closed in the event of an emergency.

For information on being involved in our Basement Sessions please contact info@allsaints.com

Any demo's can be sent to our Head of Music at the following address:

AllSaints Retail Ltd
Units C15 - C17
Jack's Place
6 Corbet Place
E1 6NN
United Kingdom

Please note that due to the volume of queries we receive we are unable to respond to all individually.

For all Press, Media (including Social) and Marketing enquiries please contact our Head Office on +44 (0) 870 428 3500.

Alternatively please email infous@allsaints.com

For any franchising and wholesaling enquiries please email infous@allsaints.com

However please note that due to the volume of queries we receive we are unable to respond to all individually.

For any supplier enquiries please email infous@allsaints.com

However please note that due to the volume of queries we receive we are unable to respond to all individually.