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SHIPPING

Free NEXT DAY shipping on all US orders over $200.
Order by 7pm (EST), 6pm (CST), 4pm (PST) for NEXT DAY shipping.
For more information, check our guide below.

US Next Day Shipping

Shipping over Thanksgiving

Due to the Thanksgiving public holiday on November 27th orders placed on Wednesday up to 6pm (CST) will be delivered on Friday, any orders placed on Thursday or Friday will be delivered Monday and any orders placed on Saturday or Sunday will be delivered Tuesday.


We offer free NEXT DAY Shipping on all US & Canadian orders over $200.

Order by 7pm (EST), 6pm (CST), 4pm (PST) for NEXT DAY Shipping.

Amazon Prime members can benefit from FREE NEXT DAY Shipping with no minimum spend for shipping within the US and Canada.

For more information, check our guide below;

ORDER PLACEDSHIPPINGTIME
Before 7pm (EST), 6pm (CST), 4pm (PST) Monday to ThursdayNext DayYour order will be delivered anytime between 9am and 5pm.

A signature will be required on receipt.
After 7pm (EST), 6pm (CST), 4pm (PST) on Thursday and before 7pm (EST), 6pm (CST), 4pm (PST) on Friday.MondayYour order will be delivered anytime between 9am and 6pm.

A signature will be required on receipt.
After 7pm (EST), 6pm (CST), 4pm (PST) on Thursday and before 7pm (EST), 6pm (CST), 4pm (PST) on Monday.TuesdayYour order will be delivered anytime between 9am and 6pm.

A signature will be required on receipt.

Deliveries are not made on weekends or public holidays, so expect to receive your order on the next business day. Orders placed after the cut-off times will be delivered Monday (or on the next working day during public holidays) and orders placed on Sunday will be delivered Tuesday.

Our Next Day shipping services are only available to continental US Zip codes and Canadian Postal Codes and so exclude Alaska, Hawaii, Puerto Rico and outerlying regions of Canada.

If any of these affect you please be sure to use Standard Shipping instead.

US Standard Shipping

Shipping over Thanksgiving

Due to the Thanksgiving public holiday on November 27th orders placed on Wednesday up to 6pm (CST) will be delivered on Monday, any orders placed on Thursday or Friday will be delivered Tuesday and any orders placed on Saturday or Sunday will be delivered Wednesday.

Our Standard Shipping is free for all US and Canadian orders.

Your order will arrive between 9am and 5pm and a signature is required on receipt.

Shipping will take 2 business days from the day you place your order.

Our Standard shipping service is available to all US Zip codes and Canadian Post Codes.

Holiday Shipping Cut Off Dates

US Standard Shipping: The cut off for guaranteed Christmas Eve shipping for US standard orders is Monday December 22nd at 6pm (CST).

US Next Day Shipping: The cut off for guaranteed Christmas Eve shipping for US next day orders is Tuesday December 23rd at 6pm (CST).

Our US Courier

We use UPS for all of our US and Canadian shipping. When your order leaves our Distribution Centre, we'll email you with a tracking number and you can follow your items through the UPS website.

Our Customer Experience Ceam is on hand 24 hours a day, seven days a week, if you have any further questions. Contact 1-877-840-1294 where an advisor will be happy to help.

Business days do not include weekends or Public holidays.

Shipping to Mexico

Standard shipping to Mexico is FREE.

Expect to receive your order within 3 to 5 business days. Remember, business days do not include weekends or public holidays.

We use UPS.com for all of our shipping. When your order leaves our Distribution Centre we?ll email you with a tracking number and you can follow your items through the UPS website.

Our Customer Experience Team is on hand 24 hours a day, seven days a week, if you have any further questions. Contact 1-877-840-1294 where an advisor will be happy to help.

International Shipping

We offer free International Shipping to the following countries on all orders over $350:

Argentina, Australia, Bahamas, Bahrain, Barbados, Brazil, Canada, Chile, China, Colombia, Egypt, Guam, Hong Kong, Israel, Japan, Martinique, Mauritius, Mexico, New Zealand, Peru, Qatar, Singapore, South Africa, South Korea, Taiwan, Turkey, Ukraine, UAE and Uruguay.

For orders below $350, International Shipping costs $35.

We use UPS for all of our international deliveries. When your order leaves our warehouse, we'll email you with a tracking number and you can follow its journey at www.ups.com

Expect to receive your order within 5 to 7 working days. Working days do not include weekends or public holidays.

Wanting to ship to Europe? Please visit our European site at allsaints.com where you will be able to ship to the UK, European countries and territories and to pay in Euros.

Customs and Duties

AllSaints operates on a DELIVERED DUTY UNPAID basis.

This means that any outstanding import duties, clearance fees, brokerage fees or other additional charges have to be paid on delivery of your order.

Contact your local customs authority for more information.

A Signature On Delivery

We need a signature on receipt of your parcel.

If you're not available, a card will be left with rearrangement details.

We may also leave your order with an immediate neighbour.

Are there any shipping restrictions on items sold online?

Due to trading agreements and regulations we are unable to ship exotic skins to the State of California or to outside of the US. For your safety and security we do not deliver to APO, FPO or PO box addresses. Please contact the Customer Experience Team on 1-877-840-1294 for more information.

Returns

We offer FREE returns on all US domestic orders.
We're sure you'll be happy with your AllSaints purchase, but we all change our minds.
If you do, please read through the information below.

US Online Returns Policy

You can return any item for a refund within 14 days of receipt or exchange it for a different size or color within 28 days.

If the items are received after 14 days we'll issue you with a giftcard for the appropriate amount.

Any items received after 28 days will have to be refused.

US Returns Procedure

Follow the returns procedure below:

Fill in the returns form received in your order, apply the sticky returns label to the front of the parcel and drop it off at your nearest UPS Drop Point.

If you have lost or didn't receive a form, log in to your account at 'My Account', 'My Orders' and select the 'Reprint Free Returns Label'.
Click here to access your account.

If you don't have an AllSaints account, use the temporary account details we emailed to you when your order was made.

We can only exchange an item for another size or color.

Your unwanted items are your responsibility until they reach our warehouse. We recommend that you retain your proof of postage.

Returns hand carried to the warehouse will not be accepted due to security reasons.

Refunds will be made via the original method of payment. If a split payment is made, i.e. part giftcard and part credit/debit card, the giftcard will be refunded first.

WHAT IS YOUR HOLIDAY RETURN POLICY?

We have extended our online returns policy so you can refund within the standard 14 days, or exchange gifts bought online within the extended period from 1 November through until 10 January 2015.

We have extended our store returns policy so you can refund within the standard 14 days, or exchange gifts bought within the extended period from 1 November through until 5 January 2015.

Please note that our standard online refund policy still applies.

Online Returns Address

Return your unwanted online item(s) to our warehouse address:

AllSaints Returns, AllSaints USA Ltd, 880 Remington Blvd, Bolingbrook, Chicago, IL, USA 60440

Returning Underwear, Swimwear and Jewelry

Underwear and Jewelry can't be returned unless they were delivered in an unsatisfactory condition.

If you wish to return swimwear, do not remove the original wrapping.

International Returns

Follow the returns procedure below:

Log into your account, select 'Your Orders' and the relevant order number.

Follow the instructions, telling us why you are returning your order and what you require.

A unique returns reference number will be provided.
If you don?t have an AllSaints account, use the temporary account details we emailed to you when your order was made.

Using a traceable service, send your parcel, with the unique returns number, to the following address:

AllSaints Returns, AllSaints USA Ltd, 880 Remington Blvd, Bolingbrook, Chicago, IL, USA 60440

We can only exchange an item for another size or color.

Your unwanted items are your responsibility until they reach our warehouse. We recommend that you retain your proof of postage.

Refunds will be made via the original method of payment. If a split payment is made, i.e. part giftcard and part credit/debit card, the giftcard will be refunded first.

We are unable to refund your return costs if the item is merely unwanted.

If the item was delivered in an unsatisfactory condition, please send it back to our US warehouse address where it will be assessed by our returns team and a postage refund will be given where possible.

Returns Processing Time

We aim to process your return within 48 hours of receipt.

If it has been over 48 hours, contact our Customer Experience Team on 1-877-840-1294 where an advisor will be happy to help.

Returning Online Orders to Store

Items purchased online at AllSaints.com can be exchanged for items of the same value or higher at any standalone store which trades in the same currency. Bring your receipt and unworn item back within 28 days and we will happily help you find you something else. Unfortunately we cannot offer a refund for purchases made at AllSaints.com.

Once the exchange is processed, you fall under the store's return policy. Online items received faulty cannot be refunded in our stores. Please send these back to our distribution centre using our free UK returns service.

For full details, refer to our Returns page.

Returning Items Bought in Store

We now offer a full refund on all items purchased in an AllSaints standalone store when returned within 14 days of purchase. Bring your receipt and unworn item back within 14 days and we will happily help you to find something else, give you a gift card or refund. Unfortunately we cannot offer a refund for purchases made at AllSaints.com.

Items purchased at an AllSaints store, or online at AllSaints.com, can be exchanged at any standalone store which trades in the same currency. Purchases made in department store concessions should to be returned in accordance with the department store's own return policy.

Your statutory rights are not affected.