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SHIPPING

Free NEXT DAY shipping on all US orders over $350.
Order by 7pm (EST), 6pm (CST), 4pm (PST) for NEXT DAY shipping.
For more information, check our guide below.


US Next Day Shipping

We offer free Next Day Shipping for all US and Canadian orders over $350. For orders under $350 delivery is $9.95.

Order by 7pm (EST), 6pm (CST), 4pm (PST) for NEXT DAY Shipping.

Amazon Prime members can benefit from Free Next Day Shipping with no minimum spend for shipping within the US and Canada.

ORDER PLACEDSHIPPINGTIME
Before 7pm (EST), 6pm (CST), 4pm (PST) Monday to ThursdayNext Business DayYour order will be delivered anytime between 9am and 5pm.
After 7pm (EST), 6pm (CST), 4pm (PST) on Thursday and before 7pm (EST), 6pm (CST), 4pm (PST) on Friday.MondayYour order will be delivered anytime between 9am and 5pm.
After 7pm (EST), 6pm (CST), 4pm (PST) on Thursday and before 7pm (EST), 6pm (CST), 4pm (PST) on Monday.TuesdayYour order will be delivered anytime between 9am and 5pm.

Deliveries are not made on weekends or public holidays, so expect to receive your order on the next business day. Orders placed after the cut-off times will be delivered Monday (or on the next working day during public holidays) and orders placed on Sunday will be delivered Tuesday.

Our Next Day shipping services are only available to continental US Zip codes and Canadian Postal Codes. This excludes; Alaska, Hawaii, Puerto Rico and outlying regions of Canada, however we do offer a Standard Shipping service to these locations.

UPS carries all our deliveries and you'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.

Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order the following working day. Working days do not include weekends or public holidays.

A signature is not required for delivery as UPS may leave your parcel in a safe place. Please contact the Customer Experience team if you wish to opt out of the ‘leave safe option’.

US Standard Shipping

We offer free Standard Shipping for all US and Canadian orders over $350. For orders under $350 delivery is $3.95.

UPS carries all our deliveries and you'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.

Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 2 working days. Working days do not include weekends or public holidays.

A signature is not required for delivery as UPS may leave your parcel in a safe place. Please contact the Customer Experience team if you wish to opt out of the ‘leave safe option’.

Our US Courier

We use UPS for all of our US and Canadian shipping. When your order leaves our Distribution Centre, we'll email you with a tracking number and you can follow your items through the UPS website.

Our Customer Experience team is on hand 24 hours a day, seven days a week, if you have any further questions. Contact 1-877-840-1294 where a stylist will be happy to help.

Business days do not include weekends or Public holidays.

Shipping to Mexico

We offer free Standard Shipping for all orders to Mexico over $350. For orders under $350 delivery is $3.95.

UPS carries all our deliveries and you'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.

We ship all international orders on a Delivery Duty Unpaid (DDU) basis. This means prices are exclusive of all taxes and duties. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information.

Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 3 to 5 working days. Working days do not include weekends or public holidays.

Our Customer Experience team is on hand 24 hours a day, seven days a week, if you have any further questions. Contact 1-877-840-1294 where a stylist will be happy to help.

International Shipping

We offer free International Shipping to the following countries on all orders over $350, for orders under $350 delivery is $14.95:

Argentina, Australia, Bahamas, Bahrain, Barbados, Brazil, Chile, China, Colombia, Egypt, Guam, Hong Kong, Israel, Japan, Martinique, Mauritius, Mexico, New Zealand, Peru, Qatar, Singapore, South Africa, Taiwan, Turkey, Ukraine, UAE and Uruguay.

UPS carries all our deliveries and you'll receive a tracking number once your order leaves our distribution centre for use on the UPS website.

We ship all international orders on a Delivery Duty Unpaid (DDU ) basis. This means prices are exclusive of all taxes and duties. These charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information.

Deliveries arrive between 9am and 5pm Monday to Friday. Expect to receive your order within 5 working days. Working days do not include weekends or public holidays. Outlying areas may take longer.

If you are not available, we will leave you a card telling you how to rearrange your delivery or where you can pick up your items. We may also leave your order with an immediate neighbour, but we cannot leave it in a safe place for your own security.

To ship to UK or Europe please visit allsaints.com where you can take advantage of more shipping options and pay in GBP (£) or Euros (€).

To ship to South Korea please visit allsaints.co.kr where you can take advantage of more shipping options and pay in WON (₩).

Customs and Duties

AllSaints operates on a DELIVERED DUTY UNPAID basis.

This means that any outstanding import duties, clearance fees, brokerage fees or other additional charges have to be paid on delivery of your order.

Contact your local customs authority for more information.

A Signature On Delivery

We do not require a signature upon delivery. If you're not available, your order may be left with a neighbour or in a safe place but a card will be left. Please contact Customer Experience on 1-877-840-1294 for more information.

Are there any shipping restrictions on items sold online?

Due to trading agreements and regulations we are unable to ship exotic skins to the State of California or to outside of the US. For your safety and security we do not deliver to APO, FPO or PO box addresses. Please contact the Customer Experience Team on 1-877-840-1294 for more information.


Returns

We offer FREE returns on all US domestic orders.
We're sure you'll be happy with your AllSaints purchase, but we all change our minds.
If you do, please read through the information below.


US Online Returns Policy

You can return any item for a refund within 14 days of receipt or exchange it for a different size or color within 28 days.

If the items are received after 14 days we'll issue you with a giftcard for the appropriate amount.

Any items received after 28 days will have to be refused.

US Returns Procedure

Follow the returns procedure below:

Fill in the returns form received in your order, apply the sticky returns label to the front of the parcel and drop it off at your nearest UPS Drop Point.

If you have lost or didn't receive a form, log in to your account at 'My Account', 'My Orders' and select the 'Reprint Free Returns Label'.
Click here to access your account.

If you don't have an AllSaints account, use the temporary account details we emailed to you when your order was made.

We can only exchange an item for another size or color.

Your unwanted items are your responsibility until they reach our warehouse. We recommend that you retain your proof of postage.

Returns hand carried to the warehouse will not be accepted due to security reasons.

Refunds will be made via the original method of payment. If a split payment is made, i.e. part giftcard and part credit/debit card, the giftcard will be refunded first.

Online Returns Address

Return your unwanted online item(s) to our warehouse address:

AllSaints Returns, AllSaints USA Ltd, 880 Remington Blvd, Bolingbrook, Chicago, IL, USA 60440

Returning Underwear, Swimwear and Jewelry

Underwear and Jewelry can't be returned unless they were delivered in an unsatisfactory condition.

If you wish to return swimwear, do not remove the original wrapping.

International Returns

Follow the returns procedure below:

Log into your account, select 'Your Orders' and the relevant order number.

Follow the instructions, telling us why you are returning your order and what you require.

A unique returns reference number will be provided.
If you don?t have an AllSaints account, use the temporary account details we emailed to you when your order was made.

Using a traceable service, send your parcel, with the unique returns number, to the following address:

AllSaints Returns, AllSaints USA Ltd, 880 Remington Blvd, Bolingbrook, Chicago, IL, USA 60440

We can only exchange an item for another size or color.

Your unwanted items are your responsibility until they reach our warehouse. We recommend that you retain your proof of postage.

Refunds will be made via the original method of payment. If a split payment is made, i.e. part giftcard and part credit/debit card, the giftcard will be refunded first.

We are unable to refund your return costs if the item is merely unwanted.

If the item was delivered in an unsatisfactory condition, please send it back to our US warehouse address where it will be assessed by our returns team and a postage refund will be given where possible.

Returns Processing Time

We aim to process your return within 48 hours of receipt.

If it has been over 48 hours, contact our Customer Experience Team on 1-877-840-1294 where a stylist will be happy to help.

Returning Online Orders to Store

Items purchased online at AllSaints.com, can be exchanged for items of the same value or higher within 14 days of purchase at any stand alone store that accepts the same currency as the original purchase.

We are unable to offer a refund or gift card in store, for purchases made online at AllSaints.com or in any of our outlet stores.

Once the exchange is processed, you fall under the store's return policy. Online items received faulty cannot be refunded in our stores. Please send these back to our distribution centre using our free returns label service.

For full details, refer to our Returns page.

Returning Items Bought in Store

REFUNDS: We hope you are happy with your purchase. However, should you need to return it, please bring your receipt and unworn full price item back within 14 days and we will happily help you exchange it for something else or give you a gift card or refund based upon the original payment method. Unfortunately, we cannot offer a store refund or gift card for purchases made online at AllSaints.com or in any of our outlet stores.

EXCHANGES: With presentation of a receipt, unworn items purchased at an AllSaints store or online at AllSaints.com, can be exchanged within 14 days of purchase at any store that accepts the same currency as the original purchase.

CONCESSIONS AND OUTLET STORES: Purchases made in department store concessions should be returned or exchanged in accordance with the department store’s own return and exchange policy. Purchases made in our outlet stores should be returned for exchange in an outlet store.

SALE: With presentation of a receipt, any unworn items bought in a sale may be exchanged at any AllSaints store within 14 days of purchase. No store refunds are available for sale items.

Your statutory rights are not affected.