The terms and conditions shall apply to all contracts for the purchase of goods by you from us the seller to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These terms and conditions supersede all previous agreements and understandings between the parties. Any amendment to the terms and conditions will only be effective if signed by a director of AllSaints.
AllSaints are committed to providing you with terms and conditions of sale which are easy to understand and which are fair to you. Your statutory rights are not affected by anything contained in these terms and conditions.
AllSaints USA Ltd does not trade via eBay or any other auction website. We are not able to verify the authenticity or quality of any item sold on such a site under the AllSaints branding.
"We/us" means AllSaints USA Limited, the seller of the goods.
"You" means the customer acting as a consumer.
"Courier" means any such fulfilment courier as we may choose to use.
"Delivery date" means the date specified by us, the seller, when the goods are to be delivered, however time is not of the essence of this contract.
"Goods" means the items which you agree to buy from us, the seller.
||5-7 working days
AllSaints offer free shipping with all U.S. domestic orders. This includes Alaska, Canada, Hawaii, Mexico and Puerto Rico.
International Shipping is priced at $35, however, we offer free international shipping on orders over $350
All our shipments are sent via UPS. You will be notified of your parcels tracking number once the item has been shipped from our warehouse and you can track your items progress through UPS.com
The final cost of shipping will be as stated on the website at the time of order. UPS operate a Monday to Friday service between 9am - 5pm, unfortunately a specific time slot cannot be specified.
US EXPRESS SHIPPING
TWO DAY SHIPPING
The cost of our US Two Day Shipping is $15.00
Please note that the cut off time for this service is 3pm (EST).
If you order by 3pm Monday ľ Thursday, you will receive your goods within two working days. Orders placed after 3pm on Thursday, and before 3pm on a Friday will be delivered on Tuesday. Orders placed after this time up until 3pm on Monday will be delivered on Wednesday.
NEXT DAY SHIPPING
The cost of our Next Day Shipping is $25.00
Please note that the cut off time for this service is 3pm (EST).
If you order by 3pm Monday ľ Thursday, you will receive your goods the next working day. Orders placed after 3pm on Thursday, and before 3pm on a Friday will be delivered on Monday. Orders placed after this time up until 3pm on Monday will be delivered on Tuesday.
Please note that our Next Day shipping service is only available to continental US Zip codes and excludes Alaska, Hawaii and Puerto Rico.
All orders placed with AllSaints using our express shipping services require a signature upon delivery.
For full details please visit our shipping page.
Please note during busy periods such as seasonal sale and Christmas, shipping may take longer. Additionally, orders placed on public holidays will be processed the following working day.
2.1 DELIVERY PROMOTIONS
Delivery promotions apply to standard shipping charges only. Free shipping applies to all orders being shipped to US Mainland via our standard delivery service (5 - 7 working days). Free shipping does not apply to any other delivery service.
2.2 SIGNING FOR YOUR ORDER
Please note that all orders are sealed at our Distribution Centre and packages should under NO CIRCUMSTANCES be accepted for if the seals are broken or the packaging is damaged upon arrival, if this does occur please contact our Customer Services team on 1-877-840-1294.
If for any reason you feel that there is a discrepancy with your order upon arrival, please contact customer services on 1-877-840-1294 within 24 hours and ensure you retain all original packaging.
2.3 PRE - ORDER ITEMS
We will endeavour to deliver any items, which have been pre-ordered as soon as they become available from manufacture. On placing an order for a pre-order item, we will email you with an anticipated delivery date; however this may be subject to change due to circumstances out of our control. We will keep you updated on any changes to the delivery date and you can request a refund at any time up until the point of dispatch at which our standard returns policy will apply.
If you have ordered several pre-order items at one time, we may deliver such items on different days at no additional cost to you.
2.4 CANCELLING AN ORDER
You may cancel an order at any time up until the point of when the goods are being dispatched, after which you will need to return the items to us, in order to receive a refund. Please refer to 4.0 Refunds and Exchanges for further details. To cancel an order you must contact our Customer Services team on 1-877-840-1294.
3.0 CUSTOMS & DUTY
Please note that recipients outside the US will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis, this is managed by our carriers UPS and DHL on a 'pay on delivery' basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is also responsible for providing any information required by customs to ensure the goods are cleared. Please note that we are unable to refund any duty paid on any items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs & Excise
3.1 TAX POLICY
All tax charges are based on state and local tax laws and tax rates for the delivery address you have supplied. All tax charges will be displayed on the checkout page and is not included within the product cost. If you return an item for a refund, you will also receive a refund for the taxes that were applied to that item. Where required, tax will also be applied to shipping and handling costs, please note you will not receive a refund for taxes against shipping costs once the order has been shipped.
If you are purchasing goods for a tax-exempt organisation or an individual that qualifies for exemption then please contact our Customer Services team prior to placing your order to ensure compliance is made with state and local tax laws.
4.0 REFUNDS & EXCHANGES
We offer a full refund on all online purchases returned in the condition in which they were sold within 14 days from the date of receipt (items must be postmarked within this time frame), and offer an exchange on all garments returned within 28 days. Any items returned after 28 days will be refused and returned to you. To exercise your cancellation rights, you must notify us within 7 working days from the day after you received your order. However, please note that orders already shipped must be received back at our Distribution Centre before a refund can be issued.
Please note that we can only exchange the same items for a different colour or size, if a different item is required a separate order will have to be made.
We will refund postage for any faulty items returned to us, however we cannot accept liability for an item until it is returned and has been confirmed as faulty, we will also not refund any return postage charges unless the item(s) are confirmed as faulty.
Online purchases can be exchanged or returned for a store credit at any US AllSaints standalone stores (excluding any outlets or pop-up shops) within 28 days. Please note that certain exclusions may apply for archive items that the stores no longer carry in stock.
For hygiene reasons we do not offer refunds or exchanges on underwear or earrings unless these products are of unsatisfactory quality. We are unable to accept returns of swimwear where the protective hygiene strip has been removed.
Unfortunately, we cannot advise you in advance of a reduced priced product or reimburse you the difference after you have placed an order.
6.0 GIFT CARDS
Gift Cards are redeemable for products online and at any AllSaints US standalone store. Gift cards cannot be purchased or redeemed within an AllSaints concession store. Gift Cards are not redeemable for cash unless otherwise required by applicable law. Gift Cards cannot be used as payment towards an AllSaints MasterCard account balance. When products are returned, your original gift card will be credited. There is an expiry time of 24 calendar months after the last use on all gift cards. Gift cards presented after their expiry date will be treated as void and are non - refundable and non - exchangeable. Purchases in a currency different than the currency of the Gift Card is not available at this time. Only gift cards where the currency is United States Dollars (USD) can be used on the online store at this time.
AllSaints reserves the right to refuse to accept a gift card which they deem to have been tampered with, duplicated, damaged or which otherwise are suspected to be fraudulently reproduced. Gift Cards can not be bought with another gift card.
Please note when purchasing a gift card that we share information with our 3rd party providers, this information will be used solely management of the gift cards and for our understanding of customer buying trends which allows us to improve our customer services.
Use of the gift card constitutes acceptance of it's terms and conditions. If you have any questions about gift cards please contact our Customer Services team on 1-877-840-1294
In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim shall be governed and construed according to United States Law and shall be subject to the exclusive jurisdiction of the US Courts. If any provision of these Terms & Conditions is held by any Court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these Terms & Conditions and the remainder of the provision in question shall not be effected thereby.
8.0 DATA PROTECTION AND PRIVACY
We use the information that we collect about you to:
a) Process your order expeditiously and efficiently.
b) In order to enable the goods to be delivered to you we have to pass on your address to our third party couriers. If it is in our possession we will also pass on details of your telephone number in order to allow our couriers to contact you directly in the event of a query regarding delivery.
c) Contact you regarding forthcoming offers by email only.
We will not telephone you unless the telephone call relates to a particular order that you have made. Credit card and debit card details are checked and verified by a third party and goods are only dispatched once authorisation has been obtained.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protections Act 1998.
We may use information concerning you for payment recovery or to investigate any possible fraud in the event that credit or debit card payments have been used in a fraudulant manner. Please note that we may be required to disclose information concerning you if requested to do so by the police.
We may at any time terminate this agreement without notice to you.
All card data you choose to save within your account for future purchases with us here at AllSaints is stored securely and within level 1 PCI compliant data centres.
For full details please see our privacy & security
8.1 CHILDRENS DATA PROTECTION
As per the Children's data protection act, if you are under the age of 13, you are not permitted to submit any information to AllSaints USA Limited. Us.allsaints.com is intended for users who are 13 years of age and older.
8.2 CALIFORNIA PRIVACY RIGHTS
Under the California Civil Code sections 1798.89 - 1798.84. California residents are entitled to ask for a full notice describing our disclosure of personal information to third parties for their direct marketing purposes. To request a copy of this notice please submit a written request to the following address:
AllSaints Retail Ltd - California Privacy Rights
Units C15-C17 Jacks Place
6 Corbet Place
9.0 ONLINE FRAUD PREVENTION
Allsaints Retail Ltd takes online fraud prevention very seriously and in doing so performs random security checks on ALL online purchases to protect our genuine customers from online identity theft.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against our Address verification process.
All Allsaints online customers may be subject to random security checks. The checks must be complete before we can dispatch your items to you.
In the event that any of your security validation may be incorrect during any random security checks then Allsaints may require additional identification to verify your account. The Identification we accept is a valid drivers license or a valid passport only.
If you do choose to proceed with any of our online security checks, all information you give will be confidential and any identification received will be destroyed immediately in accordance with PCI compliance.