RETURNS & EXCHANGES
We have extended our returns policy to 60 days in recognition of the fact that some customers may find it harder to return their goods.
Please note returns, refunds and exchanges may take up to 3 weeks to process. International returns including Canada are not free.
RETURN IN STORE
SWIMWEAR AND UNDERWEAR RETURNS
To return swimwear and underwear it must be unused with complete original packaging.
To return your handbag please wrap carefully in the original dust bag to prevent any damage during shipping. When examining your handbag please be mindful not to scratch or mark the product.
We have extended our refund policy to 60 days in recognition of the fact that some customers may find it harder to return their goods.
CONCESSIONS AND PHYSICAL OUTLET STORES:
Your statutory rights are not affected.
We have extended our refund policy to 60 days in recognition of the fact that some customers may find it harder to return their goods. Please note returns, refunds and exchanges may take up to 3 weeks to process.
Return your online order to our Distribution Centre within 60 days of receiving your order for a full refund. Exchange or receive a gift card within 60 days. Exchange for different colour or size of the same style.
For security reasons we are unable to accept hand-carried returns to our distribution centre.
International returns including Canada are not free, and we do not include a free return label for international shipments. For returns from outside of the US, please use the courier of your choice, retain your proof of return and send the item back to us. Please see below for further details.
AllSaints Website Returns, 880 Remington Blvd, Bolingbrook, Chicago, IL, USA 60440
RETURN TO DISTRIBUTION CENTRE:
INTERNATIONAL RETURNS (Including Canada):
RETURN TO STORE:
To return jewelry items (excluding pierced earrings) they must be unused and returned in resalable condition.
For health and hygiene reasons we are unable to exchange or refund pierced earrings unless they are faulty.
EUROPE AND INTERNATIONAL ORDERS:
DELIVERY COSTS REFUND:
ORDERS DELIVERED OUTSIDE NORTH AMERICA (INCLUDING MEXICO, OTHER THAN AUSTRALIA):
We operate on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.
These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.
ORDERS DELIVERED TO AUSTRALIA:
From 1 July 2018, if your order has been sent to Australia and you have paid AUD $1,000 or less for your basket, all sales taxes will be refunded.
If your order has been sent to Australia and you have paid more than AUD $1,000 for your basket, customs duties and sales taxes are non-refundable through AllSaints. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
For shipping information, please see the full Shipping section here.
You can also find our full FAQs section here.