RETURNS & REFUNDS
We are extending our returns policy during the holiday and gifting season for purchases made online and in store from 01 November 2021 to 09 January 2022. Find more details below.
Online returns to Distribution center
Online returns to Store
You can return gift purchases made in an AllSaints mainline store from November 1 2021 to January 9 2022 for an exchange, gift card or a refund to the original form of payment with proof of purchase. Excludes outlets and concessions.
You can return gift purchases made in an AllSaints Outlet store from November 1 2021 to January 9 2022 for an exchange only. We are unable to refund outlet store purchases.
Please note that online orders and purchases from mainline stores cannot be returned or exchanged in concession and physical outlet stores.
The AllSaints Holiday Return Policy will not be applicable to purchases made in AllSaints concessions stores.
Purchases made in department store concessions should be returned or exchanged in accordance with the department store's own returns policy.
AllSaints online orders cannot be returned or exchanged in concessions stores.
RETURN IN STORE
FACE MASKS RETURNS
For health and hygiene reasons we are unable to exchange or refund face masks unless they are faulty.
SWIMWEAR AND UNDERWEAR RETURNS
To return swimwear and underwear it must be unused with complete original packaging.
To return your handbag please wrap carefully in the original dust bag to prevent any damage during shipping. When examining your handbag please be mindful not to scratch or mark the product.
Please ensure you package your footwear carefully in the original shoe box to prevent any damage during shipping. When examining your footwear please be mindful not to scratch or mark the product.
To return jewelry items (excluding pierced earrings) they must be unused and returned in resalable condition.
For health and hygiene reasons we are unable to exchange or refund pierced earrings unless they are faulty.
CONCESSIONS AND PHYSICAL OUTLET STORES:
Your statutory rights are not affected.
Return your online order to our Distribution Center within 28 days of receiving your order for a refund. to your original form of payment. Please note from NOVEMBER 2021 we will no longer be offering exchanges for online orders returned to our Distribution Center.
For security reasons we are unable to accept hand-carried returns to our distribution center.
International returns including Canada are not free, and we do not include a free return label for international shipments. For returns from outside of the US, please use the courier of your choice, retain your proof of return and send the item back to us. Please see below for further details.
AllSaints Website Returns, 880 Remington Blvd, Bolingbrook, Chicago, IL, USA 60440
RETURN TO DISTRIBUTION center:
ONLINE ORDER - US RETURNS:
ONLINE ORDER - INTERNATIONAL RETURN INCLUDING CANADA
ONLINE ORDER - RETURN TO STORE:
Once your return has been received and your refund has been processed, allow 5-10 working days for refunds to appear in your available funds, depending on your bank.
ONLINE ORDER - US RETURNS:
ONLINE ORDERS - INTERNATIONAL ORDERS INCLUDING CANADA:
DELIVERY COSTS REFUND:
US ORDERS: Your delivery costs will not be refunded if you cancel your order post dispatch and use our free US returns service as the free returns service is provided in place of reimbursement of the original delivery charges.
CANADIAN & INTERNATIONAL ORDERS: Your delivery costs will be refunded if you cancel post dispatch as we do not offer a free returns service for international orders.
ORDERS DELIVERED OUTSIDE NORTH AMERICA (INCLUDING MEXICO, OTHER THAN AUSTRALIA):
We operate on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.
These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.
ORDERS DELIVERED TO AUSTRALIA:
From 1 July 2018, if your order has been sent to Australia and you have paid AUD $1,000 or less for your basket, all sales taxes will be refunded.
If your order has been sent to Australia and you have paid more than AUD $1,000 for your basket, customs duties and sales taxes are non-refundable through AllSaints. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
For shipping information, please see the full Shipping section here.
You can also find our full FAQs section here.